Difficulty Repaying

If your circumstances change and you feel this may effect your ability to repay your loan, please keep us up to date as we may be able to help.

If you experience any difficulty in repaying your loan and you drop into arrears, please call our loans officer in the first instance as soon as possible on 01384 812767, as we may be able to help by offering revised payment plans or payment breaks if we see fit.

We will always chase any late payments on your loan and may use debt recovery agents in severe circumstances. Ultimately, we will always take court action but only when all efforts to help with repayment have been exhausted. 

Alternative help & advice


StepChange Debt Charity

Free expert debt advice and management with the leading UK debt help charity.

Citizens Advice Bureau

The Dudley District Citizens Advice Bureau provide free, independent and confidential information and advice. For example, if you need help with budgeting, rent arrears or loans.

Local Dudley branch:
11 St James Road, Dudley, West Midlands, DY1 1JG

The Money Advice Servicetrouble repaying your loan?

Free and impartial money advice set up by the government to help you with all things financial and money related.

Money Advice Trust

The Money Advice Trust is a national charity helping people across the UK to tackle their debts and manage their money wisely.

Debt Advice Foundation

Debt Advice Foundation is a registered UK debt advice charity offering free, confidential support and advice to anyone worried about loans, credit and debt.